Practical information

Allergy
Only in houses marked “Allergy friendly” can you be 100% sure that there have never been pets in the house. Even if the description of the house states that pets are not allowed, a house-owner or their guests may have had pets in the house. Feriepartner’s staff bear no responsibility for allergic reactions to house dust. We strongly recommend that people with dust allergies should choose houses with wooden or tiled floors.
 
Arrival and Departure
Your rental agreement states clearly what time on your day of arrival the holiday home is available. The agreement also states the time of departure.
Please note that it is not possible to get your key earlier. Between rentals the holiday home is checked, and any necessary repairs are carried out, so that you take over the house in a satisfactory condition. In the case of arrivals outside reception opening hours, the key and the utilities sheet will be waiting for you in the key box/key cabinet.
On the departure day you must hand in the key and the utilities note at the Feriepartner reception desk ore in the outside key box.

Barbecue
Most holiday homes have a barbecue included in their equipment. Feriepartner assume no responsibility for the quality or condition of this barbecue. The guest must pay for charcoal. Gas for a gas grill is free.

Beds/sleeping areas/cupboard space
Bed sizes vary greatly. The width of a double bed varies from approx. 120-180 cm. The length varies from 175-200 cm. The width of single beds varies from 60-85 cm and the length from 175-200 cm. Double beds often consist of one large mattress, but sometimes of two single mattresses. Often there is a protective mattress on top on the grounds of hygiene and appearance. Please lay your own sheet on top of the protective mattress.
Holiday homes generally have quite limited cupboard space. Therefore, you cannot expect to lay/hang all the clothes you have brought in cupboards. Some cupboards are open or with a curtain.

Bicycles
In some holiday homes there are bicycles, which the renter is free to use. But Feriepartner take no responsibility for their quality and standard or any defects.

Bicycle rental
You can rent bicycles in the area, and Feriepartner are always available, should you need further information.

Charging a hybrid and electric car is available or permitted at a holiday home
More and more of our holiday homeowners are making it possible for you as a guest to charge your hybrid or electric car directly at the holiday home, and on our website, you are now able to see if charging is available at the holiday home you have rented for your next holiday in Denmark.
You can find all relevant information on whether or not charging a hybrid and electric car is available or permitted at a holiday home by reading the rules and conditions specified on the house presentation page on feriepartner.com. If charging is allowed, it will be clearly stated what type of charging the holiday homeowner permits.
Please note, if charging at your rented holiday home is not permitted, it is particularly important that you respect this. The prohibition on charging is on most occasions due to the home's electrical installation or power supply’s lack of support to the necessary charging capacity that a hybrid or electric car requires. Responsibility and accountability for any damage caused by charging a hybrid / electric car, in which it is specifically not permitted, is solely yours as a guest, and damage costs will not be covered by either the homeowners or Feriepartners insurance.
Therefore, we highly recommend that you find and read the necessary rules and conditions concerning charging your hybrid at the specific holiday home before you book and/or arrive to the rented holiday home.

Complaints
Damages and complaints must be immediately reported to Feriepartner at the start of the rental period. If this is not possible upon arrival, you must get in touch no later than 48 hours later. Please take some fotos. Damages/defects/complaints do not necessarily lead to discount or compensation (p. §6 General Terms and Conditions).

Construction noise
During your holiday, there may be construction noise in the immediate surroundings. Feriepartner have no way of knowing when and where building or renovation is taking place, and therefore cannot be held responsible. Noisy construction work with a noice level af 70 db can take place on weekdays from 07.00 to 19.00 and Saturdays from 08.00 to 17.00

Décor/equipment
All holiday homes are privately owned and decorated in accordance with the owner’s taste and requirements. Therefore, Feriepartner bear no responsibility for the renter’s individual expectations. Unless otherwise specified, all holiday homes are equipped with toilet, hot and cold water, hand shower/shower cabin, stove, coffee maker, vacuum cleaner and radiators. The beds have duvets (in some cases feather duvets), pillows and possibly a mattress topper. There are cutlery and kitchen utensils for the number of persons allowed in the house. Please phone, if you have any questions about décor etc. For your holiday, you must bring the following yourself: bedding, towels, tea towels, dishcloths, tablecloth and toiletries.
There are not always cleaning agents in the house. Therefore, the renter is requested to bring cleaning agents.

Deposit / consumption
Will be offset against utilities
A deposit is required with each rental agreement and is paid with the 2nd instalment. After departure the holiday home is checked. Utility expenses will be offset against the deposit and the balance refunded within 14 days after departure, into the account you have stipulated.

Distances
All distances have been measured on the internet using Google Earth. We have calculated distances to the best of our ability.

Electricity
220 Volts in all holiday homes.

Energy consumption
Feriepartner recommend that you keep an eye on your energy consumption during your stay.

Final cleaning
a) Ordered cleaning
Allow yourself to relax on the last day of your holiday and leave the cleaning of the holiday home to Feriepartner. You can order cleaning when you book the house or directly at the agency, but no later than three days before your departure.
c) Final cleaning done by renter
Before departure, the holiday home should be clean and tidy. Cleaning includes the inside and outside of windows, vacuum cleaning and dusting. Tiled, linoleum or wooden floors should be both vacuumed and washed. The kitchen (cooker, cabinets, cutlery etc.) and the fridge should be clean and dry. The bathroom should be clean. Please leave the fridge open. You must not leave food in the holiday home!

Firewood
Firewood is not included in the rental price, but you can buy firewood in supermarkets etc. If there is any firewood at the holiday home, this is the owner’s private property, and may only be used/purchased, if permission has been granted. In this case, the payment is made directly to the owner and left in the house on departure. It is forbidden to gather firewood in the forest or on the beach, as it may contain salt, which can damage the stove. If there are high winds or storms, it may be that the wood burning stove/fireplace cannot be used, because the wind pressures the smoke back down the chimney.

Fishing licence
You can buy a fishing licence for inshore fishing on www.fisketegn.dk for 1 day, 1 week ore 1 year.

Garbage
Next to the holiday home there is either one or more rubbish bins, it depends in which area you are living in. But these are not normally emptied every week. Therefore, you cannot necessarily expect an empty bin/bag upon arrival. We recommend that you separate empty bottles, cans, cardboard and paper, and deliver these to a garbage collection point in the appropriate area.
At www.nomi4s.dk/min-side you can for the areas Vester Husby, Nørhede East and West, Nr. Fjand, Sdr. Fjand, Bjerghuse and Thorsminde, look at the emptying days for the house's container for the garbage.

Garden furniture
All holiday homes have garden furniture for your use, i.e. table and chairs.  Parasols, sun loungers and cushions are excluded from this category, and so you cannot expect them to be available in the house. The parasol must be tied together and stowed away after use. The tenant is responsible for damage to the parasol caused by wind or incorrect operation

Guests
We would like to point out that you must never accommodate more people in the holiday home than the number specified in the house’s description. Nor is it allowed to pitch tents, or park caravans or camping vans on the holiday home’s plot.

Health insurance
You are recommended to bring your health insurance details when you go on holiday.

Highchair, cot and pullcar (for children)
can be rented through Feriepartner Vedersø Klit. First check if it is already a facility in the house. The ordered items are in the house on arrival and left in the house on departure.

Hot tub
Hygiene in a hot tub is very important. Feriepartner make sure that between all rental periods the hot tub is thoroughly cleaned to combat bacteria. If you use the hot tub, you must put one chlorine tablet per person in the water. All houses with hot tubs supply chlorine tablets. Only switch on the hot tub, when the water is 10-15 cm above the nozzles. The hot tub has to be left with cold water on the day of departure as it facilitates cleaning. The water in the hot tub can be used, so that you do not have to fill in new water when you leave the house.

Land
Feriepartner descriptions frequently include the expression “natural land.” This refers to heather moors, tall grass, uneven ground, wild heath etc. This “natural land” has been left to nature, so you cannot count on being able to use the entire area. Nor can you expect the grass to be cut, so that, for example, children can play ball. Felling of trees and other outdoor work may occur in the neighboring area. Feriepartner cannot be held responsible for this. It is not allowed to park a caravan or pitch a tent on the land. Please also read the point: “Guests”.

Linen
A linen package includes: duvet cover, pillow cover, sheets, 2 towels and 2 dishtowels.
A kitchen package includes: 1 towel, dish cloth, floor cloth and 2 dish towels.
If you travel outside the office's opening hours, it is left in the key box room
Linen packages are supplied upon collection of the key and returned to the agency personally by the renter.

Lost property
Feriepartner hold on, for up to three months after the end of a stay, to lost property. Any articles will be posted at the renter’s own expense.

Military exercises
In certain areas of Denmark military exercises occasionally take place. As far as possible, such activities take place outside holiday periods. You can obtain further information from Feriepartner. Sometimes the exercises are planned at the last minute, so it is impossible to provide accurate information.

Payment
The 1st instalment is a prepayment of 25% of the overall rental price. The balance and the deposit must be paid no later than 70 days before the start of the rental period. If booking less than 70 days before the start of the rental period, the full rent must be paid immediately. Together with the rental agreement all guests receive bank details, including IBAN number and SWIFT code for transferring the stated amount. All guests can pay by credit card on the Feriepartner website. However, payment by credit card must be made at the same time as booking the house, otherwise payment by credit card will not be completed. However, payment can then be made via Netbank.

Pets
Pets are welcome in many Feriepartner holiday homes, but make sure you first read the description of the house before you book one. Your dog is permitted to move freely, but only on the plot of the holiday home. If the dog is on the neighbouring plot or in open countryside, it must always be on a lead. As a dog-owner, you must make sure that you remove dog hair from carpets and furniture and any droppings from the plot before your departure. If you have your pet with you on holiday, it is not permitted under any circum-stances to leave the pet alone in the holiday home.
If pets have been brought into a holiday home in violation of the house description for the individual house, or if it can be established that more than the permitted number of pets have been brought, the tenant is obliged to pay DKK 5,000 to Feriepartner for non-compliance with the house description and the general rental conditions. The tenant is also obliged to pay the amount if it can be established that pets have stayed in furniture, pool rooms, etc.

Renting a holiday home in the winter months
In the period from 1 October to 31 March, the holiday home is heated to a temperature of approx. 15°C for your arrival. In the pool house, the pool will be between 24 and 28C.

Swimmingpool
The swimmingpool is checked once a week – either Thursday or Friday. You don’t have to stay in the house, as our inspector of the pool himself brings the key. Remember, never leave pets alone at home in the holiday home.

Smoking
If you smoke in a non-smoking house, a renter may be charged a fee for any extra cleaning.

Swimming guidelines
In some areas on the Danish coastline it can be dangerous to go swimming. So follow these swimming guidelines:
1. Learn to swim and dive correctly
2. Never swim alone
3. Swim only where permitted
4. Only go out to navel-level
5. Dive only where the water is deep enough
6. Swim along the coast
7. Never swim with alcohol or narcotics in your bloodstream
8. Get out of the water, when you start to feel cold
You can get more information about swimming from your local Feriepartner agency.

TV, Satellite TV
Many holiday homes have TV and satellite connection. The satellite box has been programmed according to the individual owner’s wishes, so you cannot assume that you will be able to receive all Danish programmes. Poor signal or total reception failure may occur (weather conditions). If any problems occur with the TV/satellite reception etc., there is no guarantee that it can be repaired at the weekend or in the evening. In the event of misuse or changes of settings by the renter, Feriepartner reserve the right to charge the renter for repair/new setting. Please make sure you read the instruction manual or call Feriepartner if you are in doubt about how to operate it.

Utilities expenses
Power and any oil heating meters are read on arrival and departure.
In some houses there will be charge a fee for water consumption, whereas in other houses that is included in the rental price. You can see this on your utilities sheet. If you have not made a note of the figures, Feriepartner will estimate consumption. Consumption is charged separately and offset against the deposit. Feriepartner reserves the right to price charges in consumer prices.

Vermin/insects
Feriepartner draw particular attention to the fact that Danish holiday homes are located in natural areas. Naturally, these natural areas are home to ants, flies, spiders and maybe a mouse.. There is nothing we can do about this. In the event of several insects/vermins infestation in the holiday home, please contact Feriepartner. We will do our best to help you.

Washing machines, tumble dryers, dishwashers
In many holiday homes there are washing machines, tumble dryers and/or dishwashers. If and operating problems occur, there is no guarantee that repairs can be carried out at the weekend or in the evening. In the event of misuse by the renter, Feriepartner reserve the right to charge the renter for any repair. Please make sure you read the instruction manual or call Feriepartner if you are in doubt about how to operate it.

Young people in groups of 3 or more
Unfortunately, Feriepartner have frequently encountered problems when renting to young people (e.g. damage to equipment or lack of final cleaning). Therefore, it has been necessary to set an age limit of 25 for groups of more than 2 people. Of course, this does not apply to young people, who are on holiday with their parents, or to two young people, who rent a house together. There may be inspection visits!

X & Z
If you need any more information, Feriepartner are always happy to help.