Arrival and Departure

Your rental cer­ti­fi­ca­te states where to pick up the key to your holiday home. It also specifies the time from which the property is available on the day of arrival, as well as the latest departure time on your check-out day.

Special note regarding key col­lection at the local office:
If you arrive outside of office hours, your key will be available in the office’s key box or key room.
If you depart outside of office hours, please return the key to the office’s mailbox or key box.

Waste Disposal

At the holiday home, there will either be a waste container or a waste bag.
Col­lection schedules vary by location, so you may not find an empty container or bag upon arrival.
All waste must be sorted and disposed of according to the local gu­i­de­li­nes.
If the property is left with an over­flowing container or unsorted waste, Fe­ri­e­part­ner reserves the right to charge a fee for removal.

Distances

All distances have been measured online using Google Earth and are stated as the crow flies.
The in­for­ma­tion has been provided to the best of our ability.

Allergies

Only holiday homes marked as “allergy-friendly” can guarantee that no pets have ever been present.
Even if the house descrip­tion states that pets are not allowed, the owner or their guests may have brought pets to the property.

Fe­ri­e­part­ner staff cannot be held re­spon­sib­le for allergic reactions related to house dust.
Please note that in­di­vi­du­als with dust allergies are advised to choose houses with wooden or tiled floors.

Use of the Holiday Home

The holiday home may only be used for recre­a­tio­nal purposes and not for parties or gat­he­rings without prior approval from the owner.
Fe­ri­e­part­ner reserves the right to contact the tenant if there is a justified suspicion that the home is being used for non-recre­a­tio­nal purposes.

Swimming Safety Gu­i­de­li­nes

In some coastal areas of Denmark, swimming can be dangerous. Please follow these safety tips:

1. Learn how to swim and dive properly
2. Never swim alone
3. Only swim where it is allowed
4. Don’t go deeper than waist height
5. Only dive where the water is deep enough
6. Swim parallel to the shore
7. Never swim under the influence of alcohol or drugs
8. Get out of the water if you start feeling cold

For more local swimming advice, contact your local Fe­ri­e­part­ner office.

High Chair, Cot, and Pull Wagon

At most local offices, high chairs, cots, and pull wagons can be borrowed free of charge if picked up and returned by the guest.
The items will be handed out along with the house key upon arrival and must be returned no later than on the day of departure.

If your holiday home uses a key box, the borrowed items (high chair, cot, and/or pull wagon) must be collected from and returned to the local office.

Some local offices may charge a fee for renting these items. Please check with the specific Fe­ri­e­part­ner office for details.

Payment

The first in­stal­ment is a pre­pay­ment of 25% of the total rental amount. The remaining balance and deposit must be paid no later than 70 days before the start of the rental period.
For bookings made less than 70 days before the rental period begins, the full amount is due im­me­di­a­te­ly.

Along with the rental cer­ti­fi­ca­te, all guests receive bank details including IBAN and SWIFT codes for payment.
All guests can also pay by credit card via the Fe­ri­e­part­ner website.

Firewood

Firewood is not included in the rental price but can be purchased at local su­per­mar­kets, for example.
If there is firewood stored at the holiday home, it belongs to the owner and may only be used or purchased if clearly permitted. Payment in such cases goes directly to the owner and should be left in the house before departure.

It is not permitted to collect firewood from forests or beaches, as it may contain salt, which can damage the wood-burning stove.

In strong winds or storms, the stove or fireplace may not function properly, as the wind can cause smoke to be pushed back down the chimney.

Con­struction Noise

During your stay, con­struction work may occur in the sur­ro­un­ding area.
Fe­ri­e­part­ner has no way of knowing where or when con­struction or renova­tion work will take place and therefore cannot be held re­spon­sib­le for any in­con­ve­ni­en­ce caused by such noise.

Bicycles

Some holiday homes provide bicycles for tenants to use freely.
However, Fe­ri­e­part­ner assumes no re­spon­si­bi­li­ty for the condition, quality, or any defects of the bicycles.

Bicycle Rental

Bicycles can be rented in the local area. Fe­ri­e­part­ner will gladly assist you with further in­for­ma­tion if needed.

Deposit / Utilities

A) Deducted from consump­tion
A deposit is required for every rental and is paid with the second in­stal­ment.
After departure, the property will be inspected. Utility charges will be deducted from the deposit, and the remaining amount will be refunded within 14 days to the bank account you have provided.

B) Not deducted from consump­tion
A deposit is required for every rental and is paid with the second in­stal­ment.
After departure, the property will be inspected. In this case, utility charges are not deducted from the deposit but must be paid se­pa­ra­te­ly upon departure, according to in­structions from the rental office.
The deposit will be refunded within 14 days to the bank account you have provided.

Electri­ci­ty

All holiday homes have 220-volt electri­ci­ty.

Energy Consump­tion

Fe­ri­e­part­ner recom­men­ds that you monitor your energy usage during your stay.

Fishing License

A fishing license for coastal fishing can be purchased at www.fisketegn.dk.

Utility Costs

Electri­ci­ty and, if ap­pli­cab­le, oil consump­tion meters must be read upon arrival and departure, and the readings must be entered in Mit Fe­ri­e­part­ner (My Fe­ri­e­part­ner). A link for this will be sent to you before the start of your stay.

In some regions, water consump­tion is charged se­pa­ra­te­ly, while in others it is included in the rental price. This will be specified in your utility re­gi­stra­tion.

If meter readings are not provided, Fe­ri­e­part­ner will estimate the consump­tion.

Lost Items

Fe­ri­e­part­ner stores lost and forgotten items for up to three months after the end of your stay.
Items can be returned to you at your own expense.

Barbecue

Most holiday homes come with a barbecue as part of the inventory.
Fe­ri­e­part­ner does not assume any re­spon­si­bi­li­ty for the condition or quality of the barbecue.

Property / Plot

In Fe­ri­e­part­ner's property descrip­tions, you may often see the term “natural plot.”
This refers to areas with heathland, tall grass, uneven terrain, or wild-growing nature. These natural plots are left in their natural state, meaning you cannot expect the entire area to be usable or main­tai­ned.

For example, grass may not be mowed for playing ball games.
It is not permitted to place a caravan or pitch a tent on the property.

Please also read the section titled “Guests.”

Guests

Please note that the number of overnight guests in the holiday home may never exceed the number stated in the house descrip­tion.
It is also not permitted to set up tents, caravans, or mo­tor­ho­mes on the property.

Outdoor Furniture

All holiday homes are equipped with outdoor furniture, meaning a table and chairs.
Items such as parasols, sun loungers, and cushions are not included in this category and should not be expected to be available at the property.

Pets

Pets are welcome in many of Fe­ri­e­part­ner’s holiday homes, but please read the house descrip­tion carefully before making a booking.
In homes where pets are allowed, your pet must remain within the bo­un­da­ri­es of the property. Pets do not need to be leashed on the property itself, but in all other areas – including public roads – they must be on a leash, unless otherwise stated by public re­gu­la­tions.

Pets may not, under any circum­stan­ces, be left alone in the holiday home, nor are they allowed on any furniture, beds, or similar.
We kindly ask that you clean up after your pet both inside and outside the holiday home – including removing pet hair indoors and any droppings outdoors – to ensure a pleasant stay for the next guests.

If it is found that pets have been brought into a holiday home where pets are not allowed, or if more pets have been brought than permitted, the tenant is required to pay a fee of DKK 5,000 to Fe­ri­e­part­ner for breaching the house descrip­tion and general rental terms.
This also applies if it is found that a pet has been on the furniture, in the pool area, or similar.

Fur­nis­hing and Equipment

All holiday homes are privately owned and furnished according to the owner’s personal taste and pre­fe­ren­ces.
Fe­ri­e­part­ner cannot be held re­spon­sib­le for meeting in­di­vi­du­al expecta­tions.

Unless otherwise stated, all holiday homes are equipped with a toilet, hot and cold water, handheld shower/shower cabin, stove, coffee machine, vacuum cleaner, and radiators.
Beds come with duvets (in some cases feather duvets), pillows, and possibly a mattress topper.
Cutlery and kitchen utensils are provided for the number of guests permitted in the home.

If you have questions about the fur­nis­hin­gs, feel free to contact us.

You will need to bring the following items with you: bed linen, towels, tea towels, dis­hclo­t­hs, tab­leclo­th, and toile­tri­es.
Cleaning products are not always available in the holiday home, so we kindly ask you to bring your own.

In­for­ma­tion About the Holiday Home

If you have questions about the holiday home, you can find helpful in­for­ma­tion in the pro­per­ty's digital info folder via Mit Fe­ri­e­part­ner (My Fe­ri­e­part­ner) or your booking login.

Di­rections

You can generate di­rections to your holiday home using services like Google Maps.

Bed Linen

A linen package includes: bed linen, one small and one large towel, and a tea towel.
How linen packages are delivered varies by local office and may follow one of these options:

A) Delivered to the holiday home and collected after departure by cleaning staff
Pre-ordered linen packages will be delivered to the holiday home by our staff and should be left in the house upon departure.

B) Picked up when col­lecting the house key and returned by the tenant
Linen packages can be ordered at the local office. They will be handed out when you collect the house key and must be returned to the office upon departure.

C) If linen packages are not pre-ordered before the rental period begins, a delivery fee will be charged by Fe­ri­e­part­ner.

Note: If the linen is delivered in reusable fabric bags, these must also be returned with the used linen at check-out.

Military Exercises

In some areas of Denmark, military exercises may oc­ca­sio­nal­ly take place.
These acti­vi­ties are typically scheduled outside of peak holiday periods.
For more in­for­ma­tion, please contact your local Fe­ri­e­part­ner office.

Please note that some exercises are planned at short notice, and detailed in­for­ma­tion may not be available in advance.

Electric Car Charging

The house descrip­tion under Fa­ci­li­ties on the website will state whether charging an electric vehicle (including hybrids) at the holiday home is permitted.
If charging is allowed, the type of charger available and approved for use will also be specified under Fa­ci­li­ties.

If the tenant charges an electric vehicle in violation of the house descrip­tion, the tenant will be held fully liable to Fe­ri­e­part­ner and the property owner for any damages or losses resulting from the unaut­ho­rized charging.

Com­plaints

Any damage or com­plaints must be reported to Fe­ri­e­part­ner im­me­di­a­te­ly upon arrival.
If that is not possible, the report must be made no later than 48 hours after check-in.

Damages, defects, or com­plaints do not au­to­ma­ti­cal­ly entitle the tenant to a discount or com­pen­sa­tion (see §6 of the General Terms and Con­di­tions).

Smoking

If it is found that smoking has taken place inside a non-smoking holiday home, the tenant is required to pay a fee of DKK 5,000 to Fe­ri­e­part­ner for breaching the house descrip­tion.
Whether smoking is permitted in the holiday home will be stated in the in­di­vi­du­al house descrip­tion.

Beds / Sleeping Ar­ran­ge­ments / Closet Space

Bed sizes vary con­si­de­rably. The width of a double bed typically ranges from approx. 120 to 180 cm, and the length from 175 to 200 cm.
Single beds vary in width from 60 to 85 cm and in length from 175 to 200 cm.
Double beds often consist of one large mattress, although sometimes they are made up of two single mattres­ses. In many cases, a pro­tecti­ve top mattress is used for hygiene and ap­pea­ran­ce reasons. Please place your own sheet over the top mattress.

Storage space in holiday homes is usually limited.
You should not expect to be able to hang or store all your clothes in closets. Some closets may be open or covered by a curtain.

Final Cleaning

A) Cleaning included
If final cleaning is included, you won’t need to spend the last part of your holiday cleaning. However, the holiday home must still be left tidy upon departure, and the dis­hwas­her, re­fri­ge­ra­tor, and waste bins must be emptied.

B) Cleaning ordered
Treat yourself to a more relaxing end to your holiday by letting Fe­ri­e­part­ner handle the cleaning.
You can order cleaning when booking your stay or directly at the local office – no later than three days before departure.

C) Cleaning done by tenant
If you choose to clean the holiday home yourself, it must be left clean and tidy before departure. This includes both interior and exterior window cleaning, vacuuming, and dusting.
Tile, linoleum, or wooden floors must be vacuumed and mopped.
The kitchen (including stove, cabinets, utensils, etc.) and re­fri­ge­ra­tor must be clean and dry.
Please leave the re­fri­ge­ra­tor door open. No food items may be left in the house!

Spa Bath

Hygiene in spa baths is extremely important.
Fe­ri­e­part­ner ensures that the spa is thor­oug­hly cleaned after every stay to combat bacteria.

If you use the spa, you must add one chlorine tablet per person.
Tablets are available in all holiday homes with a spa bath.
Please do not turn on the spa until the water level is 10–15 cm above the jets.

Health Insurance

It is recom­men­ded to bring your health insurance card when going on holiday.

TV / Satellite TV

Many holiday homes are equipped with a TV and satellite con­nection.
The satellite box is set up according to the owner's pre­fe­ren­ces, so you should not expect access to all Danish channels.
Poor signal or complete loss of reception may occur due to weather con­di­tions.

If problems with the TV or satellite reception arise, repairs cannot be gu­a­ran­te­ed during weekends or evening hours.
In cases of incorrect operation or changes to the settings made by the tenant, Fe­ri­e­part­ner reserves the right to charge the tenant for any necessary repair or reset.

Always read the user manual or contact Fe­ri­e­part­ner if you are unsure how to use the equipment.

Young Guests – Groups of 3 or More

Due to previous issues related to rentals for young guests (e.g. damage to property or lack of final cleaning), Fe­ri­e­part­ner has in­tro­du­ced a minimum age requi­re­ment of 25 years for groups of more than two people.

This rule does not apply to young people on holiday with their parents, or to two young people renting a holiday home together.
Spot checks may occur.

Pests / Insects

Please note that Danish holiday homes are located in natural sur­ro­un­dings.
It is therefore normal to encounter ants, flies, or spiders in and around the property — this is part of staying close to nature and un­fortu­na­te­ly cannot be avoided.

In the event of a severe insect in­fe­sta­tion, please contact Fe­ri­e­part­ner.
We will do our best to assist you.

Washing Machine, Dryer, Dis­hwas­her

Many holiday homes are equipped with a washing machine, dryer, and/or dis­hwas­her.
If a mal­fun­ction occurs, repairs cannot be gu­a­ran­te­ed during weekends or evening hours.

In cases of incorrect use by the tenant, Fe­ri­e­part­ner reserves the right to charge the tenant for any resulting repairs.
Please always read the user manual or contact Fe­ri­e­part­ner if you are unsure how to operate the ap­pli­an­ces.

Weather Con­di­tions

Fe­ri­e­part­ner cannot be held re­spon­sib­le if your arrival at or departure from the holiday home or key col­lection point is prevented by snow, ice, or other weather-related con­di­tions.
This also applies to any damages, including personal injury, caused by such weather con­di­tions.

Renting a Holiday Home During the Winter Months

From October 1st to March 31st, the holiday home will be pre-heated so that the indoor tem­pe­ra­tu­re is ap­proxi­ma­te­ly 15°C upon arrival.
In homes with a swimming pool, the pool tem­pe­ra­tu­re will be between 24°C and 28°C.

XYZ

If you need more in­for­ma­tion, Fe­ri­e­part­ner will be happy to assist you.